Need assistance?

The assistance service is configured to offer remote diagnostics worldwide through the use of teleservice systems and augmented reality viewers, allowing us to view the customer’s machine and guide the on board operator through the various tasks required.

Tools of this type make it possible to remedy minor problems fast while simultaneously identifying possible needs for replacement parts and/or call-outs of specialised technical personnel operating locally.

The Breton assistance service is available via the contact form shown below.

Each request is forwarded to a specialised technician who can provide remote assistance on a telephone hotline, either from our headquarters or from a branch in a time zone compatible with the time of the call. Assistance is managed in hybrid mode, with telephone-based assistance or the use of augmented reality devices.

All open service tickets are managed with the same procedure, whether or not the machine is under warranty. This ensures customers are guaranteed high quality service through time, also after the end of the contractual warranty.

For Breton, rapid processing and fulfilment of service tickets is a priority; this objective is pursued by the entire Breton Service team by means of a tickets triage system that assigns priority to urgent cases in relation to the type of error identified. The service requests are then managed in accordance with the acquired priority.

In order to respond to the production requirements of our customers, Breton can provide a preventive maintenance service on request, to keep the machines up and running and working at full efficiency.

Preventive maintenance is one of the ways in which Breton supports the development of customers’ projects in the role of a strategic partner, making it possible to maintain high performance and quality levels with tailored service packages. The use of evolved analytical software applications makes it possible to identify which machine wear parts may need preventive maintenance or replacement before other components.

Being at the side of our customers also means allowing them to choose the warranty for their Breton product that best matches their needs. For this reason, when customers purchase a Breton machine they can also purchase the “warranty extension” package for more years or the “full warranty” package in addition to the standard warranty.

To make operators independent in managing any contingencies that may arise, Breton offers customers the option of purchasing a routine maintenance training package for the products they purchase.

The aim is to teach customers how to perform routine maintenance operations in order to minimise machine downtimes.

The Breton assistance service offers training sessions in which we share our technological know-how with our customers. The aim is to provide a comprehensive technological assistance service for all Breton products in order to maximise the return on the customer's investment.